Faqs

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Frequently Asked Questions

Many of our customers have specific questions about our professional maid services. Here are just a few of the frequently asked questions we hear at Cleaning Company.

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General Questions

[/vc_column_text][vc_toggle title=”How can I get a quote?”]Simply visit the signup flow to book a cleaning and as you provide information about your house and schedule, your quote will dynamically adjust.[/vc_toggle][vc_toggle title=”Am I charged the full quoted amount even if it doesn’t take that long to clean my house?”]No, you’re only charged based on the amount of time your cleaner was actually at your home working. If they finish early, you aren’t charged the full amount quoted.[/vc_toggle][vc_toggle title=”Does someone have to visit my house before I can book a cleaning?”]Absolutely not! We wouldn’t want pushy sales people coming to our house so we would never do that to you. You can get a quote and book your cleaning online. It takes about one minute.[/vc_toggle][vc_toggle title=”Are cleaning supplies included?”]Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard. Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.[/vc_toggle][vc_toggle title=”What if I’m not happy with my cleaning?”]Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.[/vc_toggle][/vc_column][/vc_row][vc_row el_class=”cleaning-faq-text”][vc_column][vc_column_text]

Scheduling Questions

[/vc_column_text][vc_toggle title=”CAN I GET A SAME-DAY BOOKING?”]we don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.[/vc_toggle][vc_toggle title=”DO I HAVE TO BE HOME FOR MY CLEANING?”]It’s completely up to you. If you’re not going to be home, make sure you let us know how to access your house by putting the information in your customer dashboard.[/vc_toggle][vc_toggle title=”DOES MY CLEANER ARRIVE AT THE EXACT TIME I BOOK?”]Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.[/vc_toggle][vc_toggle title=”WHEN AM I CHARGED FOR THE SERVICE?”]You are not charged until after the cleaning has been completed. Your invoice will reflect only the amount of time that your cleaner was actually at your home working, rounded-up to the nearest 15 minute increment.[/vc_toggle][vc_toggle title=”ARE THERE NAY COMMITMENTS OF CONTRACTS?”]No, you can cancel service anytime without any penalties. You don’t have to commit to any contracts or pre-determined number of appointments.[/vc_toggle][/vc_column][/vc_row][vc_row el_class=”cleaning-faq-text margin-bottom-75″][vc_column][vc_column_text]

Cleaning Questions

[/vc_column_text][vc_toggle title=”WHAT’S INCLUDED IN A STANDARD CLEANING?”]Here’s a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items via your customer dashboard.[/vc_toggle][vc_toggle title=”DO YOU PROVIDE THE SUPPLIES?”]Cleaning supplies aren’t included by default. This ensures your cleaner uses the products you like and there isn’t any cross-contamination from house to house.

However, if you don’t have supplies, we can bring them for an additional charge of $10 per visit ($15 for move-in/out cleanings). You can opt-in to this option from your customer dashboard.Also, you can click here to see a list of items to have on hand. Please note: we always use your vacuum and mop/bucket so please be sure to have those items on-hand.[/vc_toggle][vc_toggle title=”WHAT SERVICES DO YOU OFFER?”]We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the “Services” button halfway down the page.[/vc_toggle][vc_toggle title=”HOW MANY CLEANERS DO YOU SEND?”]Only one cleaner is sent to your home. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.[/vc_toggle][vc_toggle title=”ARE CLEANING COMPANY CLEANERS SCREENED?”]Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in residential house cleaning to work with us.[/vc_toggle][/vc_column][/vc_row]

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